Super offers simple and automated payments collection.

Onboarding

For our payments customers, onboarding is simple and turnkey. Getting started takes two steps:

1. Complete a spreadsheet template with invoicing information for Super’s support team to quickly create your invoices
2. Filling out a short form to set up your payment profile

Onboarding Step 1: Invoicing setup

Super’s support team will set up and manage all initial invoices once some basic information is supplied. Simply fill out the Invoice Onboarding spreadsheet template to handover all of the invoicing scheduling and payer information.

The first tab of the spreadsheet is for inputting “General Information” to determine invoice structure. Information required includes:

• Invoice type (i.e. dues, rent, special assessment, amenity, violation, etc.)
• Invoice schedule (e.g. monthly, annually, or on a custom schedule)
• Invoice due date (e.g. 1st of the month)
• Whether your organization wishes to accept payments outside of Super to be manually marked as collected (i.e. paper check)
• Whether the property wishes to charge late fees, and how late fees are structured (at what point are late fees accrued, and at what amount)
• Name and email of a responsible party that can set up the payment account via our payment processing partner, Stripe. This will include a short onboarding form to link a bank account to receive payments.

The second tab of the spreadsheet is for inputting “Payer Information.” Super’s team will have pre-populated this sheet with existing building contacts from the property in Super. Please confirm all designated payer information, address any gaps or points for clarification, and provide the following new information:

• The unit number
• The amount to invoice the payer